Refunds and Returns


Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase was delivered, we cannot offer you a refund or exchange. There is a 15% restocking fee for regularly stocked navigation devices, including the Neo Controller. Only regularly stocked and regularly priced items may be refunded. Downloads, software, promotional art, batteries, and the Chloe Developer Kit cannot be returned for a refund. Sale items and Lottery items are not eligible for return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where higher restocking fees apply: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


We only replace items if they are defective or damaged. If you need to exchange it for the same item, see for warranty service.

Shipping Returns

If your product is eligible for return or exchange, to return your product, mail it to:

Global Tactile LLC
155 E Capitol Dr Ste 9F
Hartland, WI 53029

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items (e.g., the Neo Controller), you use a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at questions related to refunds and returns.