Refunds and Returns

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase was delivered, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Software, sales, promotional items, and batteries cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Literature with obvious signs of use
  • Digital media, including CD, DVD, memory cards, or software that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@globaltactile.com.

Sale and Promotional Items

Only regularly stocked and priced items may be refunded. Sale items and promotional items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, see https://globaltactile.com/warranty for warranty service.

Shipping Returns

If your product is eligible for return or exchange, to return your product, mail it to: Global Tactile LLC, 155 E Capitol Dr Ste 9F, Hartland, WI 53029.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and handling will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items (e.g., the Neo Controller), you use a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@globaltactile.com questions related to refunds and returns.