Global Tactile, LLC
High Performance Cybernetics
High Performance Cybernetics
At Global Tactile, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Global Tactile as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.
This Privacy Policy covers how Global Tactile or a Global Tactile-affiliated company (collectively, “Global Tactile”) handles personal data whether you interact with us on our websites, through Global Tactile apps, or in person (including by phone or when visiting our retail store). Global Tactile’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.
At Global Tactile, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Global Tactile. Global Tactile does not sell your data including as “sale” is defined in Nevada and California.
To exercise your privacy rights and choices including where a third-party service provider is acting on Global Tactile’s behalf, you can make privacy rights requests at support@globaltactile.com.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and Global Tactile is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
At Global Tactile, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data Global Tactile collects depends on how you interact with Global Tactile. Descriptions of how Global Tactile handles personal data for certain individual services are available either in settings related to those features and/or at https://globaltactile.com/privacy-policy.
When you create an account, purchase and/or activate a product or device, download a software update, register for a class, connect to our services, contact us, participate in an online survey, or otherwise interact with Global Tactile, we may collect a variety of information, including:
-Account Information. Your username and related account details, including email address, devices registered, account status, and age
-Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as software version
-Contact Information. Data such as name, email address, physical address, phone number, or other contact information
-Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information
-Transaction Information. Data about purchases of Global Tactile products and services or transactions facilitated by Global Tactile
-Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score
-Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data
-Location Information. Precise location only to support navigation, and coarse location
-Other Information You Provide to Us. Details such as the content of your communications with Global Tactile, including interactions with customer support and contacts through social media channels.
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
Global Tactile may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.
-Individuals. Global Tactile may collect data about you from other individuals — for example, if that individual has sent you a product or gift card, invited you to participate in a Global Tactile service or forum, or shared content with you.
-At Your Direction. You may direct other individuals or third parties to share data with Global Tactile. For example, you may direct your mobile carrier to share data about your carrier account with Global Tactile for account activation, or for your loyalty program to share information about your participation so that you can earn rewards for Global Tactile purchases.
-Global Tactile Partners. We may also validate the information you provide — for example, when creating an account, with a third party for security, and for fraud-prevention purposes.
For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to reidentify individuals who may appear therein.
Global Tactile uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
Global Tactile uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, Global Tactile may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact Global Tactile at support@globaltactile.com.
-Power Our Services. Global Tactile collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting.
-Process Your Transactions. To process transactions, Global Tactile must collect data such as your name, purchase, and payment information.
-Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Global Tactile, you may not opt out of receiving these important notices.
-Security and Fraud Prevention. To protect individuals, employees, and Global Tactile and for loss prevention and to prevent fraud, including to protect individuals, employees, and Global Tactile for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content.
-Personal Data Used for Personalization. If you choose to personalize your services or communications where such options are available, Global Tactile will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal data. This information is available at https://globaltactile.com/privacy-policy.
-Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
Global Tactile does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
Global Tactile retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.
Global Tactile may share personal data with Global Tactile-affiliated companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Further, Global Tactile does not share personal data with third parties for their own marketing purposes.
-Service Providers. Global Tactile may engage third parties to act as our service providers and perform certain tasks on our behalf, such as processing or storing data, including personal data, in connection with your use of our services and delivering products to customers. Global Tactile service providers are obligated to handle personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they’ve fulfilled our request.
-Partners. At times, Global Tactile may partner with third parties to provide services or other offerings. Global Tactile requires its partners to protect your personal data.
-Others. Global Tactile may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate. We may also disclose information about you where there is a lawful basis for doing so, if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users, or in the event of a reorganization, merger, or sale.
At Global Tactile, we believe that great privacy rests on great security. We use administrative, technical, and physical safeguards to protect your personal data, taking into account the nature of the personal data and the processing, and the threats posed. We are constantly working to improve on these safeguards to help keep your personal data secure.
Global Tactile understands the importance of safeguarding the personal data of children, which we consider to be an individual under the age of 13 or the equivalent age as specified by law in your jurisdiction. That is why Global Tactile has implemented additional processes and protections to help keep children’s personal data safe. If we learn that a child’s personal data was collected without appropriate authorization, it will be deleted as soon as possible. To exercise privacy rights for your child’s information, contact support@globaltactile.com.
Global Tactile’s websites, online services, interactive applications, and advertisements may use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.
-Communications Cookies. These cookies are used to enable network traffic to and from Global Tactile’s systems, including by helping us detect any errors.
-Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your Cart when shopping online at https://globaltactile.com.
-Other Cookies. These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Global Tactile also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience.
If you prefer that Global Tactile not use cookies, we provide you with the means to disable their use. If you want to disable cookies and you’re using the Safari web browser, choose “Block all cookies” in Safari’s privacy settings. If you are using a different browser, check with your provider to find out how to disable cookies. Certain features of the Global Tactile website may not be available if all cookies are disabled.
In addition to cookies, Global Tactile uses other technologies that help us achieve similar objectives. In some email messages Global Tactile sends to you, we provide a “click-through URL” that links you to content on the Global Tactile website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.
Global Tactile generally treats data we collect using these cookies and similar technologies as nonpersonal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data in those regions. In addition, Global Tactile sometimes combines nonpersonal data collected from these technologies with other personal data Global Tactile holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.
Global Tactile products and offerings connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world, including Global Tactile-affiliated companies, to perform processing activities such as those described in this Privacy Policy in connection with your use of our products and services. Global Tactile complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.
The Global Tactile entity that controls your personal data may differ depending on where you live.
To make sure your personal data is secure, we communicate our privacy and security guidelines to Global Tactile employees and strictly enforce privacy safeguards within the company.
If you have questions about Global Tactile’s Privacy Policy or privacy practices including where a third-party service provider is acting on our behalf, would like to contact our Data Protection Officer, or would like to submit a complaint, you can contact us at support@globaltactile.com or call Global Tactile. You can also ask us questions about how to submit a privacy complaint and we will endeavor to help.
Global Tactile takes your privacy questions seriously. A dedicated team reviews your inquiry to determine how best to respond to your question or concern, including those inquiries received in response to an access or download request. In most cases, all substantive contacts receive a response within seven days. In other cases, we may require additional information or let you know that we need more time to respond.
Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. In the event that a privacy issue has resulted in a negative impact on you or another person, we will take steps to address that with you or that other person.
If you are not satisfied with Global Tactile’s response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file.
155 E Capitol Dr, Ste 9F
Hartland, WI 53029
Phone: 262-563-1145
Email: info@globaltactile.com
Research reported in this publication was supported by the National Eye Institute of the National Institutes of Health under Award Number R43EY032008. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.